EVENT RENTALS • DESIGN • FABRICATION
Frequently Asked Questions
WHAT IS A FULL SERVICE RENTAL COMPANY?
This just means we always deliver and set up our rental items, and remove them. We do not offer client pickups. We'll work with you and your other vendors to ensure we're not in the way of their setup, but we also want to make sure any items that other vendors rely on (florists, for example, or caterers), are set up in ample time. We do need you to be open with sharing your vendor's contact information so we can coordinate our delivery properly. Our services only apply to OUR equipment, and we staff our setup and teardown accordingly. Should you need more setup or teardown assistance for other parts of your event, you can hire us for additional hours and staffing.
WHAT ARE YOUR SPENDING MINIMUMS AND DELIVERY FEES?
Because we offer a high level of service, we only produce a few events a year. Therefore, we have rental minimums you'll need to meet in order to book our services. Please use our zip code (59870) to map out your spending minimum and delivery fees to your event venue:
From 0-30 miles:
$1000 spending minimum
$75 delivery fee*
From 31-60 miles:
$2000 spending minimum
$150 delivery fee*
From 61-90 miles:
$3000 spending minimum
$300 delivery fee*
From 91+ miles:
$5000 spending minimum
$600 delivery fee*
Delivery fees are not included in your spending minimum. *Delivery fees are based on a single cargo trailer load. Additional delivery fees may apply if your order requires more than our single cargo trailer.
WHAT IS THE "USAGE FEE?"
Every time you use a piece of event decor, the item becomes more and more worn. We add a 10% non-refundable usage fee, assessed to all rental orders. This fee covers minor damage and normal wear and tear to our equipment.
DO CLEANING FEES APPLY?
We prefer to clean our own items, so additional cleaning fees will not apply for normal usage (we consider that part of your "USAGE FEE" above). Please follow these basic courtesy rules:
DO remove food waste from food service items (scrape plates and chargers)
DO keep any food service rentals separate from other company's items
DO NOT bag up linens, or set in a pile. They need to be shaken and inspected before putting into our linen bags, so piling them makes extra work.
We try to be on site for tear down, because we're full service! But sometimes friends + family get overzealous with cleaning, and we want to make this easy for all! When in doubt, just leave our items, and we'll take care of tear down and cleaning of our own equipment.
WHAT HAPPENS IF SOMETHING IS DAMAGED, OR LOST AT YOUR EVENT?
Included in your rental invoice is information about the replacement cost of each item. When we come to pick up after the event, if items are damaged or lost, a replacement fee will be assessed. We do collect credit card information and keep it on file in the event of damage or loss. We document damages and will address this with you following the event. To avoid this penalty, we ask that you and your guests treat our rentals as if they were your own items, and handle with care. Items will be considered damaged if the following apply (this is not an inclusive list, but are common occurrences we want to address):
Candle damage, whether burns or wax drippings
Water damage caused to items left exposed to weather or irrigation equipment
Damage from guests standing on or moving furniture
Damage from guests smoking on or around equipment and furniture
WHAT IF I RENT AN ITEM AND I DON'T USE IT?
If an item is loaded for delivery, it will incur a rental fee, whether you actually use it or not.
HOW LONG IS THE RENTAL PERIOD?
We rent items per event. We work with you to setup our rentals on site, so if you'd like to re-use items for more than one day, we will come back and move the items for your next event (and charge labor fees accordingly). We offer a discount rental rate for using items additional days.
WHAT IF AN ITEM IS NO LONGER AVAILABLE ON YOUR WEDDING DAY?
It happens - a piece of vintage furniture is broken at the event right before yours, and we can't repair in enough time to re-use it for your wedding. This is how we handle it - we'll either:
Offer a substitution from our own inventory, at a discount
Sub-lease from another vendor at an equal or lesser value (based on what's available)
Or we'll refund your rental amount on that specific item (and it will not affect your spending minimum).
We will notify you if something like this happens, and what we're able to do. We do our best to maintain our equipment in good, clean working order, but accidents can happen.
HOW DO WE TRANSPORT ITEMS?
We have a pickup truck and 16' enclosed cargo trailer to transport items to and from your event. We're careful when you're renting from us, to ensure everything fits within that load size - there may be limitations when renting our larger items (furniture, platforms, beer wall, etc.). We will guide you through that process if you're exceeding the load size. Also, we do not offer rental services from November through March which require the trailer (sorry, we don't trailer in the winter)!
WHO DELIVERS AND SETS UP RENTALS?
We'll send you the delivery contact information before the event day! Having a good line of communication is important to us too!
HOW FAR IN ADVANCE SHOULD YOU BOOK?
We wait to book rentals beginning January of the same year as your event. Want to ensure you get to book all the rentals you want? We suggest booking the Signature Event by Autumn (through Events by Autumn), to lock in our items early. These clients have rental priority and their dates will be blacked out in our system. You're welcome to inquire before January, to see if your wedding date is available.
HOW DO YOU LOCK IN AN ORDER?
To lock in a rental order, there's 3 steps:
Review your rental invoice for accuracy
Pay a non-refundable deposit
Sign our rental contract
If you cancel your event for any reason, the initial deposit will not be refunded. We service minimal events each weekend, so once you're booked, we're likely turning down other events. You may move your deposit to another event within the same calendar year, based on our availability.
CAN YOU CHANGE YOUR ORDER?
You can change out items from our existing inventory, as long as your minimum is maintained, and it's done well in advance. If your order is changed within 30 days out, change order fees apply (We'll send a reminder before that date).
If you ordered custom items or contracted a special fabrication project, those items cannot be changed out once we enter production status, no matter how many days we are out from your event.
HOW DO CUSTOM FABRICATION ORDERS WORK?
You'll work with us one on one, to draft a design for your custom fabrication piece - that includes basic specs, like size, color, materials, style, etc. Please have patience as we draft up the detailed designs. Once you've approved the specs, we'll send you a proposal for project costs. You'll have 3 days to approve the proposal. Approval is completed when you sign off on your proposal & specs, as well as pay an additional non-refundable 50% deposit, separate from any rental fees. If you take longer than 3 days to approve the proposal, we reserve the right to adjust the pricing, as material costs can fluctuate beyond our control. Once an agreement is signed and the deposit is paid, you're in production status, and changes can no longer be made.
WHEN IS FINAL PAYMENT DUE?
Your final payment of your entire order is always due at 30 days out from your event. If your order is not paid, we will not deliver your items.
DO WE CARRY PERSONAL LIABILITY + PROFESSIONAL INDEMNITY INSURANCE?
Yes! We're fully insured, with $1,000,000 coverage through our DBA company, Events by Autumn.
FORMS OF PAYMENT ACCEPTED:
We prefer credit card payment, via the link we provide through Square. Should you wish to tip your delivery/setup/teardown person, you're welcome to handle that with cash, given directly to them, or a check written to "Made" with your event name, date, and "gratuity" written in the memo line, mailed to PO Box 491, Stevensville, MT 59870.
WHERE ARE WE LOCATED?
Our offices are located in Stevensville, Montana, and our delivery fees are set accordingly. We are not open to the public.
WHAT THE HECK IS THE SIGNATURE EVENT BY AUTUMN?
We're full service wedding planners first + foremost (check out our sister business, Events by Autumn). Our most popular package over there is called the "Signature Event by Autumn" and it's where we customize nearly every aspect of a wedding day - custom linens, stationery, builds, etc. It's how you create a true "Fine Art wedding!"
When booking the Signature package, rental fees do not apply to any items we already own, which don't cost money to update. Meaning most of the items shown on this website will be complimentary to you! There are some instances where we need to cover the cost of additional labor, or materials to customize to your needs. Those instances are marked with a *.
If we purchased items on your behalf, we'll work to get you the most discounted rate possible, and we retain the items following the event.
If we custom fabricate pieces for your event, those will be created at the cost of materials, and we will also keep these decor items following the event as well.
We also include custom paper products at material costs, through our sister company, Winter Paper Co.
We will supplement as much complimentary decor into your design as possible, to save you money. But on the other hand, we're designers at heart, and don't want any of our weddings to look identical - so we'll supplement where it's right, and suggest other rentals when it's not.
DOES THIS WEBSITE SHOW ALL YOUR INVENTORY?
Our inventory is constantly growing, and our website is updated yearly. We try to wrap up the updates by January first each year.